Shipping policy

Welcome to Bear Hugs. We aim to deliver trending and thoughtfully curated products to you in a smooth and reliable manner. Please review our shipping policy below.

Processing Time

Orders are typically processed within 18 hours and shipped within 1–3 business days, depending on the warehouse from which the product is dispatched.

During peak seasons or promotional periods, processing times may be slightly extended.

Order Tracking

Once your order is shipped, you will receive a confirmation message with a tracking number. Please ensure your contact details are accurate at checkout.

You can track your shipment using the tracking link provided. We appreciate your patience and understanding regarding delivery timelines.

Visual and Size Variations

Product images are for reference purposes only. Minor variations in color may occur due to studio lighting and screen settings.

Size variations of 1–3 cm may occur due to manual measurements. For certain items such as toys and figurines, packaging (including boxes shown in images) may vary depending on shipping location and customs requirements. Such variations do not affect product usability or quality.

Delivery Address Responsibility

We deliver to both residential and business addresses.

Please ensure that your shipping address is accurate at the time of checkout. Address changes are not possible once an order is placed.

If an order is returned due to incorrect or incomplete address details provided by the customer, Bear Hugs will not be responsible. Re-shipping will be done only after payment of an additional shipping fee, which will be communicated accordingly.

Customs Duties and Taxes

In rare cases, international or cross-border shipments may be subject to customs duties or local taxes. These charges are borne entirely by the customer.

Bear Hugs has no control over customs assessments, clearance timelines, or additional charges imposed by authorities.

KYC Requirements

Certain express international shipments may require identity verification (KYC) by the logistics provider, as mandated by law.

Customer information provided for verification is used only for delivery compliance and is handled securely by the courier partner. Failure to provide required documentation may result in non-delivery, in which case refunds or cancellations will not be applicable.

Order Cancellations & Modifications

Orders cannot be modified once processing has begun.

Orders shipped from primary warehouses may be cancelled within 18 hours of order placement.
Orders shipped from international warehouses are auto-processed and cannot be cancelled.

Missing or Delayed Orders

In rare cases of delays or missing shipments, we request customers to review standard delivery timelines before raising concerns. Every effort will be made to assist and resolve such cases appropriately.

Holiday Shipping

Shipping timelines may be extended during holidays or high-volume periods.

During certain international holidays, international warehouses may remain closed temporarily, and orders placed during this time will be processed once operations resume.

Returns Due to Shipping Issues

If an order is returned due to an incorrect address or failure to collect the parcel from the courier, a re-shipping fee will apply.